Question 1

What services does Peak Networks provide in Kennewick, Washington, and which industries do you specialize in locally?

Accepted Answer

Peak Networks provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity solutions. They specialize in serving industries such as healthcare, finance, and retail.

Question 2

How fast is Peak Networks average response time for tickets in Kennewick, Washington, and do you offer after-hours support?

Accepted Answer

Peak Networks typically responds to support tickets within a few hours during business hours. They also offer after-hours support to ensure critical issues are addressed promptly.

Question 3

Does Peak Networks handle cybersecurity and compliance for HIPAA or PCI?

Accepted Answer

Yes, Peak Networks provides cybersecurity services that include compliance support for HIPAA and PCI regulations, ensuring that clients meet necessary security standards.

Question 4

What does onboarding with Peak Networks look like for a new client, and how long does it take?

Accepted Answer

Onboarding with Peak Networks involves an initial assessment of the client's IT environment, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the client's needs.

Question 5

What tools and platforms does Peak Networks support such as Microsoft 365, Google Workspace, backups, and disaster recovery?

Accepted Answer

Peak Networks supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.

Question 6

How does pricing work with Peak Networks and is it per user, per device, or a flat monthly plan?

Accepted Answer

Pricing at Peak Networks is flexible, typically based on a per-user or per-device model, with options for flat monthly plans that cater to different service levels.

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Peak Networks

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