Question 1

What services does Consumer Direct Care Network Washington (CDWA) provide in Federal Way, Washington, and which industries do you specialize in locally?

Accepted Answer

Consumer Direct Care Network Washington (CDWA) provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, education, and retail.

Question 2

How fast is Consumer Direct Care Network Washington (CDWA) average response time for tickets in Federal Way, Washington, and do you offer after-hours support?

Accepted Answer

Consumer Direct Care Network Washington (CDWA) typically has an average response time of under one hour for support tickets. They also offer after-hours support to ensure clients receive assistance when needed.

Question 3

Does Consumer Direct Care Network Washington (CDWA) handle cybersecurity and compliance for HIPAA or PCI?

Accepted Answer

Yes, Consumer Direct Care Network Washington (CDWA) is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure and compliant.

Question 4

What does onboarding with Consumer Direct Care Network Washington (CDWA) look like for a new client, and how long does it take?

Accepted Answer

Onboarding with Consumer Direct Care Network Washington (CDWA) involves an initial assessment of IT needs, followed by the implementation of services. The process typically takes 2-4 weeks, depending on the complexity of the client's requirements.

Question 5

What tools and platforms does Consumer Direct Care Network Washington (CDWA) support such as Microsoft 365, Google Workspace, backups, and disaster recovery?

Accepted Answer

Consumer Direct Care Network Washington (CDWA) supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.

Question 6

How does pricing work with Consumer Direct Care Network Washington (CDWA) and is it per user, per device, or a flat monthly plan?

Accepted Answer

Pricing with Consumer Direct Care Network Washington (CDWA) is typically structured as a flat monthly plan with tiered options based on the services provided, allowing flexibility for businesses of all sizes.

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Consumer Direct Care Network Washington (CDWA)

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