Question 1

What services does C.H.A.N.C.E. (Communities Helping Addicts Negotiate Change Effectively) provide in Newport, Oregon, and which industries do you specialize in locally?

Accepted Answer

C.H.A.N.C.E. offers a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, education, retail, and non-profit organizations.

Question 2

How fast is C.H.A.N.C.E. (Communities Helping Addicts Negotiate Change Effectively) average response time for tickets in Newport, Oregon, and do you offer after-hours support?

Accepted Answer

C.H.A.N.C.E. typically responds to support tickets within a few hours during business hours. They also provide after-hours support to ensure critical issues are addressed promptly.

Question 3

Does C.H.A.N.C.E. (Communities Helping Addicts Negotiate Change Effectively) handle cybersecurity and compliance for HIPAA or PCI?

Accepted Answer

Yes, C.H.A.N.C.E. is equipped to manage cybersecurity and compliance needs for HIPAA and PCI, ensuring that clients meet necessary regulatory standards.

Question 4

What does onboarding with C.H.A.N.C.E. (Communities Helping Addicts Negotiate Change Effectively) look like for a new client, and how long does it take?

Accepted Answer

Onboarding involves an initial assessment of the client's IT environment, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the client's needs.

Question 5

What tools and platforms does C.H.A.N.C.E. (Communities Helping Addicts Negotiate Change Effectively) support such as Microsoft 365, Google Workspace, backups, and disaster recovery?

Accepted Answer

C.H.A.N.C.E. supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.

Question 6

How does pricing work with C.H.A.N.C.E. (Communities Helping Addicts Negotiate Change Effectively) and is it per user, per device, or a flat monthly plan?

Accepted Answer

Pricing is generally based on a per user or per device model, with options for flat monthly plans that can be customized based on the services required.

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C.H.A.N.C.E. (Communities Helping Addicts Negotiate Change Effectively)

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