Question 1

What services does PCA Technology Group, Inc. provide in Buffalo, New York, and which industries do you specialize in locally?

Accepted Answer

PCA Technology Group, Inc. provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.

Question 2

How fast is PCA Technology Group, Inc. average response time for tickets in Buffalo, New York, and do you offer after-hours support?

Accepted Answer

The average response time for tickets is typically within one hour during business hours. PCA Technology Group also offers after-hours support to ensure continuous service.

Question 3

Does PCA Technology Group, Inc. handle cybersecurity and compliance for HIPAA or PCI?

Accepted Answer

Yes, PCA Technology Group, Inc. provides cybersecurity services and ensures compliance with regulations such as HIPAA and PCI for their clients.

Question 4

What does onboarding with PCA Technology Group, Inc. look like for a new client, and how long does it take?

Accepted Answer

Onboarding involves an initial assessment of the client's IT environment, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks depending on the complexity of the needs.

Question 5

What tools and platforms does PCA Technology Group, Inc. support such as Microsoft 365, Google Workspace, backups, and disaster recovery?

Accepted Answer

PCA Technology Group, Inc. supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity.

Question 6

How does pricing work with PCA Technology Group, Inc. and is it per user, per device, or a flat monthly plan?

Accepted Answer

Pricing is generally structured on a per user or per device basis, with options for flat monthly plans that can include different tiers of service based on client needs.

More Managed IT providers in Buffalo

PCA Technology Group, Inc.

Overview

Industries Served

Platforms and Tools Supported

Certifications

Services

Service Coverage Area

Pricing Model

FAQ

Review Summary

Customer Reviews