Question 1

What services does Roamtek provide in Valley Center, California, and which industries do you specialize in locally?

Accepted Answer

Roamtek provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.

Question 2

How fast is Roamtek average response time for tickets in Valley Center, California, and do you offer after-hours support?

Accepted Answer

Roamtek typically responds to support tickets within a few hours. They also offer after-hours support to ensure that client needs are met at all times.

Question 3

Does Roamtek handle cybersecurity and compliance for HIPAA or PCI?

Accepted Answer

Yes, Roamtek is equipped to handle cybersecurity and compliance for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.

Question 4

What does onboarding with Roamtek look like for a new client, and how long does it take?

Accepted Answer

Onboarding with Roamtek involves an initial assessment, setup of services, and training for staff. The process typically takes a few weeks, depending on the complexity of the client's needs.

Question 5

What tools and platforms does Roamtek support such as Microsoft 365, Google Workspace, backups, and disaster recovery?

Accepted Answer

Roamtek supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions tailored to client requirements.

Question 6

How does pricing work with Roamtek and is it per user, per device, or a flat monthly plan?

Accepted Answer

Roamtek uses a flat monthly pricing model with tiered options based on services. This allows clients to select a plan that aligns with their specific needs.

Roamtek

Overview

Industries Served

Platforms and Tools Supported

Certifications

Services

Service Coverage Area

Pricing Model

FAQ

Review Summary