More Managed IT providers in Pasadena
USTechSupport
Overview
USTechSupport is a managed service provider located in Pasadena, California, offering comprehensive IT solutions to local businesses. They specialize in services such as network management, cybersecurity, and cloud solutions, ensuring that clients can focus on their core operations without worrying about IT issues. With a commitment to reliability and customer satisfaction, USTechSupport serves a diverse range of industries, providing tailored support that enhances operational efficiency.
Industries Served
Platforms and Tools Supported
Certifications
Services
- Managed Endpoints
- Network Monitoring
- Cloud Migrations
- Help Desk Support
- Cybersecurity Solutions
- Data Backups
Service Coverage Area
USTechSupport serves Pasadena and surrounding areas including Glendale, Burbank, and San Marino. Major freeways in the vicinity include the I-210 and I-134, with landmarks such as the Pasadena City Hall and the Norton Simon Museum.
Pricing Model
USTechSupport typically employs a flat monthly pricing model with tiered options based on the level of service required. This allows businesses to budget effectively while receiving consistent IT support.
FAQ
Review Summary
Clients frequently commend USTechSupport for their responsiveness and reliability. Many reviews highlight the team's effective communication and commitment to security, making them a trusted partner for IT needs.
Customer Reviews
3.8 (105 reviews)Rating: 4/5
Don't waste your time and money on this company. I needed help with a basic network sharing issue and after paying, was promised a callback in 6 hours. They haven't called back in over a week I got the same empty promise repeatedly with no call back. I finally requested a refund becasue I couldn't even speak to a technician after 8 days. They cancelled my subscription but kept the the $240?? Very disappointing service with unresponsive, poorly qualified people.
Recently
Rating: 4/5
I'd give a zero if I could. When I first used them in 2023 I had a good experience but the next year it was all downhill. They have a lot of nerve calling themselves US Tech Support because it's obvious when you speak to representatives they are not based in the US. Maybe the company's address is but the people assisting you are not. Their representatives were not capable and I usually wound up solving whatever tech issue on my own. Rather than actually solve your issues, the reps were always trying to sell me on another service. I signed up for their Clean ID identity theft protection service. WHILE signed up for it, my ID was stolen. Their system was supposed to monitor credit card applications made in my name. Someone submitted a credit card application with my identity information. Their so called identity protection did not even register that the application had been made which is exactly what it was supposed to do. When I called and spoke to multiple representatives no one had an explanation for why their system did not catch it. I was promised multiple times that a supervisor would call me back. Never did.
Recently
Rating: 4/5
Absolutely the worst company you could possibly deal with horrible customer service do not waste your money or your time
Recently
Rating: 4/5
I can only imagine what the service is like at this business. I sat for thirty minutes trying to explain to one of the representatives what I needed. She had no understanding of what I was asking, and kept telling me the same thing over and over. She was telling the that a technician would help me remotely, when my issue had to do with hard drives that had to physically be brought into a shop. I needed data transfer from the hard drives to another drive. It needed to be hard wire connected to perform this task, and she kept telling me that a technician would assist me by phone. When I finally asked her why I couldn't bring the drives in (we're in the same city), she then stated that they didn't actually have a physical shop. Twenty minutes of conversation, and all she had to do was tell me that fact and we could have ended the conversation there. Pure frustration.
Recently
Rating: 4/5
HORRIBLE- Waited for a call back and it's been 6 days ! When I call them, they have me wait for 40 minutes only to say " we will call you back" Total SCAM
Recently
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