More Managed IT providers in Palm Desert
Pacific Lightwave
Overview
Pacific Lightwave is a managed service provider located in Palm Desert, California, specializing in IT services for local businesses. They offer a range of solutions including network management, cybersecurity, and cloud services, aimed at enhancing operational efficiency and security for their clients. With a commitment to reliability and customer support, Pacific Lightwave serves various industries, ensuring that businesses can focus on their core operations while leaving IT management to the experts.
Industries Served
Platforms and Tools Supported
Certifications
Services
- Managed Endpoints
- Network Monitoring
- Cloud Migrations
- Help Desk Support
- Cybersecurity Solutions
- Data Backups
Service Coverage Area
Pacific Lightwave serves Palm Desert and surrounding areas including Rancho Mirage, La Quinta, and Indio. Major freeways nearby include Interstate 10 and Highway 111, with local landmarks such as the Palm Desert Civic Center and El Paseo shopping district.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include different service tiers based on client needs.
FAQ
Review Summary
Clients frequently commend Pacific Lightwave for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring that businesses feel supported and protected.
Customer Reviews
4.1 (79 reviews)Rating: 4/5
Julian, the technician who came to install the equipment was friendly and very efficient in his installation. He answered all my questions and is very knowledgeable in the systems' ranges and capabilities. It was a very windy day which does affect signal and he ensured that the antenna received the optimum signal. Very pleased. Thank you Julian.
Recently
Rating: 4/5
The Pacific Lightwave team was very helpful and responsive. They were quick to come to my location to assess my antenna location and signal strength. From there, they quickly mobilize their installation team and Julian was able to quickly install and get my Internet connection up and running without a hitch. Julian was very helpful, friendly and quick to take care of the installation. I would highly recommend the Pacific Lightwave team for those who need affordable Internet access in the high desert area.
Recently
Rating: 4/5
Pacific Lightwave has been fast and reliable something we thought we would never see. Spectrum wanted $8000 to connect our house to the box at the street! Really!!!! We tried Frontier and once again they disappointed us at every turn. Starlink was $$$$, so for 2 years now we have been using pacific Lightwave at our home in Yucca Valley and hands down they are the most reliable internet company I've ever used. Excellent support as well. We now have their service at two of our rentals too. A+ 10/10 Thank you Pacific Lightwave!!!!!
Recently
Rating: 4/5
I've had their services for a few years now and I have no complaints. They are quick to respond to any outage (I've only had 1, during the "hurricane") and the technicians are professional and polite.
Recently
Rating: 4/5
The internet itself is good, and the tech service is good as well, but the sales side is horrible. It took us almost a month to get the services. We are now renting at a different location and have been trying to cancel for literally months. They are charging us for services after we asked to cancel. We have sent emails. We have called. Finally, my husband left a one star review. They finally called back and left a voicemail saying they wouldn't charge us again. There was just another charge to our card. It shouldn't be this hard to add or remove a service. It shouldn't take two people from the same household leaving bad reviews to get a company to respond.
Recently
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